If you are having trouble accessing BBC iPlayer or Netflix while using our VPN service, you're in the right place. This guide will help you troubleshoot and resolve the issue quickly.
Why You Might Be Experiencing Issues
BBC iPlayer and Netflix are known for actively blocking VPN servers to enforce content licensing agreements. This can sometimes result in users being unable to access these services even when connected to a VPN.
Step-by-Step Troubleshooting Guide
1. Check Your Connection
- Ensure that you are connected to the VPN Safe service.
- Verify your internet connection is stable.
2. Clear Your Browser Cache
- Cached data can sometimes interfere with access. Clear your browser cache and cookies before attempting to access the service again.
Requesting a Server Change via Support Ticket
If you have tried all the above steps and still cannot access BBC iPlayer or Netflix, VPN Safe offers a free server change to help you resolve this issue. Follow these steps to request a server change:
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Open a Support Ticket
- Go to the VPN Safe Support Center
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Submit a Request
- Click on "Submit a Request" or "Open a Ticket."
- Fill out the support form with the following details:
- Subject: "Request for Server Change"
- Description: Provide detailed information about the issue, including:
- The service you are trying to access (BBC iPlayer or Netflix).
- The server location you are currently connected to.
- Any error messages you are receiving.
- Attach any relevant screenshots or logs if available.
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Wait for Support Response
- Our support team will review your ticket and respond promptly with instructions on how to change to a new server optimized for accessing the desired service.
Conclusion
We understand the frustration of not being able to access your favorite content. By following this guide and submitting a support ticket for a free server change, you should be able to overcome any access issues with BBC iPlayer or Netflix.
